FAQ
GOOD QUESTIONS. BETTA ANSWERS.
WHAT DO I NEED TO BAKE BATTA?
We did the hard part. Cake mixes need eggs, oil, and water. Frostings need butter and a splash of water. The vanilla, the buttermilk, all the good stuff — already handled in the mix itself.
HOW LONG DOES BATTA STAY FRESH?
Each mix stays fresh for 18 months after production — best-by date on the package. Store it somewhere cool and dry. (Though in our experience, it doesn't sit around that long.)
WILL BATTA RUIN ALL OTHER CAKE MIXES FOR ME FOREVER?
Almost certainly. Once you know what a cake mix can actually taste like, there's no going back. We'd apologize, but we're not sorry.
WHAT'S THE DEAL WITH SHIPPING?
We process and ship orders within 1–3 business days. Shipping cost and delivery time are calculated at checkout based on where you are — no surprises at the door.
If something goes sideways with your order in transit, reach out at HELLO@GETBATTA.COM and we'll sort it.
HOW DOES LOCAL NYC PICKUP WORK?
We're offering local pickup in NYC for a limited time. Available at two locations: Upper West Side and Upper East Side. Specific locations are visible during the checkout process.
We'll reach out once your order is ready to coordinate a pickup time. Please bring proof of your order confirmation. If you need to reschedule or send someone else, just reply to our email and we'll sort it out.
CAN I CANCEL OR CHANGE MY ORDER?
Changed your mind? It happens. Email us at HELLO@GETBATTA.COM quickly and we'll do our best. Once it's out the door, it's out the door.
WHAT'S THE REFUND & RETURNS POLICY?
Something didn't land right? That's on us.
We make Batta to be wildly good, every time. If your order arrives damaged, missing something, or just not what you expected — reach out. We'll make it right. No lengthy forms, no hoops to jump through.
Email us at HELLO@GETBATTA.COM with your order number and a quick note about what happened. We'll get back to you ASAP and sort it out from there.
WHERE CAN I BUY BATTA IN PERSON?
We're getting there. Batta is coming to physical retail across the US. Location information will be available soon. In the meantime, getbatta.com has you covered.
Retailer or wholesaler? Let's talk. HELLO@GETBATTA.COM
WERE THE FOUNDERS ALWAYS THIS COOL?
Absolutely not. They both went to all-girls schools and had awkward phases. Jury's still out on whether those are fully behind them.